FAQ

FAQ

iNVISeDGE no longer has any showrooms. This allows us to spend as much time as we can securing the very best finds for you at value-for-money prices. We currently have an iNVISeDGE depot at Geelong, South of MELBOURNE and BRISBANE. Also, please be aware that a large proportion of the items we sell are being sold under consignment on behalf of vendors Australia-wide. iNVISeDGE travels to photograph these items personally and inspect them carefully. Click on the item you’re interested in and in the first couple of lines in each listing we’ll specify where the item is located. Items being sold under consignment stay in the home of the vendor until we secure a sale for them.  

All our items can be viewed prior to sale if needed if you PHONE beforehand. CALL Michael on 0412 757 348 if you have interest in viewing a particular item and we’ll be happy to arrange this for you. We do NOT arrange viewings via SMS! 

A large portion of the items we sell are being sold under consignment from sellers Australia-wide. We travel to these items to photograph and inspect them. These items stay in the home of the vendor and then, once we have secured a sale, they are freighted directly to the buyer. This saves unnecessary freight (and energy consumption) plus double / triple handling of the items. Click on the item you have interest in- in the first few lines of the listing we specify where the item is located. We also have items located at our depots in Geelong, South of MELBOURNE and Morayfield, on the Northside of BRISBANE.

Approximately 80% of all iNVISeDGE furniture items are freighted interstate by specialised furniture carriers (without our customers viewing the item beforehand).

The majority of our furniture listings can be freighted about 1000 km for around $240 – $280. Six standard-sized dining chairs can be freighted from Brisbane to Sydney for around $200 – $240.

This is a careful estimate- actual freight prices depend on a variety of factors including the size of the item/s, how flexible you are with when you can receive your item and how easy access to your property will be. Are there stairs, parking restrictions? etc etc (Fluctuations in fuel prices also impact freight prices.)

Please note that the majority of businesses in our field do NOT organise freight AT ALL for any customer. (Many stipulate that items must be out within a week of being purchased too- what a stress!)

We do what we can to help our customers with freight and make the whole buying process painless. We choose 2 – 3 of our preferred carriers who are best suited to your location (and item) and will gather quotes from these providers on your behalf. We then ask you to choose one of these options- we’ll then book in the freight job for you to cement the quote price. IF YOU DON’T WANT TO CHOOSE ONE OF OUR OPTIONS, THAT’S COMPLETELY FINE, freight will then be your sole responsibility (and you will be expected to make arrangements to have the item collected within about 2 weeks.) Many of our carriers provide iNVISeDGE with cheaper quotes than a random calling out of the blue because iNVISeDGE supplies them with constant work- it is likely you’ll pay more for freight if you decide to find another freight provider (the exception might be for remote locations that our carriers may not pass through much.) Some customers in remote locations choose to have items delivered to a relative’s address in a city location instead.

If you’ve chosen an iNVISeDGE recommended freight option, the logistics will be between you and your chosen freight provider. Logistics are NONE of our responsibility. If logistics of our chosen options don’t work for you, you’ll need to make your own freight arrangements. iNVISeDGE adds NOTHING on top for freight- we help with freight as an EXTRA service. For those people who feel the need to haggle in price, we often stipulate that freight arrangements will become solely their responsibility. Some people expect the world and give nothing in return. It’s usually the hagglers who are the most difficult to deal with- a business relationship works both ways which is why I prefer to talk to buyers before the point of sale. I like to know who we’ll be dealing with after the transaction. I also enjoy the opportunity to “meet” our customers by talking to them before the transaction. This also gives customers an opportunity to ask me specific questions about items before they commit to purchasing them.  

The other important thing to note is that prior to the point of sale we will NOT give anyone a definite quote for freight. We will provide a CAREFUL estimate based on our 23+ years experience in the business. Our freight estimates are nearly always what you end up being charged for freight (or very close to it). iNVISeDGE will invoice for your item only- you will pay your chosen freight carrier DIRECTLY for freight at COST PRICE. Payment for freight and how you pay the provider is between you and your provider. Freight costs will never be included in an iNVISeDGE invoice. (We do not run freight operations. We also do not add on anything extra for helping with your freight arrangements).

Due to high fees charged by Paypal and the banks for credit-card facilities we no longer offer these payment methods. (Paypal may occasionally be offered in extenuating circumstances but we’d prefer not to support ebay in any way anymore- Paypal is an ebay subsidiary.) 
 
Payments by DIRECT DEPOSIT are easy these days and our preferred method of payment. Most direct deposits show instantly these days. (If we’re on the computer at the time we’ll provide a receipt for a payment within a few hours.)
 
We provide photographic ID and media articles of the store owner, Michael Grealy, at the point of sale- all payments are made into an Australian (ANZ) bank account which is held under the name of Michael Grealy / iNVISeDGE. You can visit any ANZ branch to verify who you are paying or simply do a PayID payment which will show the name MICHAEL GREALY before you press the send button. (Use the 0412 757 348 for PayID payments.)
 
Prior to creating the iNVISeDGE website, iNVISeDGE operated on ebay. We’re proud of our ebay feedback SPANNING 22+ YEARS. We have about 1200 positive ebay-feedback comments (NO negative comments) after selling second-hand furniture and decor items on ebay for over 2 DECADES. (Nearly all of our feedback is for vintage SALES.)
 
We’re also proud that we no longer need to associate with ebay anymore (ebay sucked the heart and soul out of my business for 20 years and tried destroying iNVISeDGE so many times). After our current listed ebay items have sold, very few iNVISeDGE items will appear on ebay again. (Maybe some scattered listings here and there so buyers can still access our ebay feedback and trading history.) Please be aware that ebay feedback can NOT be forged (unlike Google / Facebook reviews, for example). ALL ebay feedback can only be left by legitimate paying customers. We strategically chose ebay for this reason way back in 2003 before they became so dam-GREEDY and awful to deal with.
 
We were happy trading on ebay for a few years before they kept changing their policies and became the most painful selling platform imaginable. Our website drew a large customer following virtually as soon as it was created so we no longer have to support ebay (and endure their relentless “don’t-care” attitude). Ebay don’t care about their sellers at all- even when someone is very-obviously trying to scam you! I’ve even had an ebay-user (who I’d never had any contact with) send a death-threat through ebay-messages. Ebay did absolutely nothing about it and the “ebay-girl” I called (who was obviously based in some developing country) didn’t care.

How does your payment process work for items being sold under consignment in iNVISeDGE?

We set-up a new bank account in 2019 for items being sold through iNVISeDGE under consignment (a sub-account that still falls under the name of iNVISeDGE / Michael Grealy (the Owner – Creator of iNVISeDGE). Consignment items are paid for by buyers into this SEPARATE account (also an Australian- ANZ account). These payments are held in trust and paid to our vendor (the seller) after we have evidence the item purchased has either been collected directly by our buyer or by our chosen carrier (in the condition it was photographed in). Your payment is held by iNVISeDGE- an impartial THIRD PARTY- until we know everything is as expected. We are here to ensure our transactions are fair for BOTH BUYER AND SELLER. 

It is the iNVISeDGE mission to connect QUALITY items with the right buyers- the person who will love, cherish and respect the item until it’s time to pass it onto the next custodian (or next generation). Our mission is NOT to generate millions of dollars for faceless investors (and it never will be!). We are here because we want to create a FAIR internet Marketplace in Australia. QUALITY items of TRUE VALUE are put in front of buyers who don’t want to subscribe to the throw-away mentality anymore. Our buyers come to iNVISeDGE to make conscious, informed decisions about every item they bring into their lives. It is our mission to ensure EVERY BUYER is happy with their choice to buy from us- it’s as simple as that. This is what business was in the past and this is what we’d like to see it become again. I am craving for this as a buyer and I’m sure many others feel the same way! … But even as I write that I’m shaking my head in disbelief that most business has become so far removed from what it’s supposed to be that I’d even have to consider writing such a thing! The goal of business is supposed to be bring together buyer and seller in kindly justice – as equals. When any transaction is done with no respect for the other trading partner it will lead one party to greed and the other to destitution. And this is why we no longer support ebay.       

Buyers pay into the iNVISeDGE “Trust Account” beforehand. After this occurs both the buyer and vendor receive a Screenshot showing the funds in our ANZ bank account with written confirmation of what item the funds are for. The funds are then held in trust and paid to the vendor after we know the buyer has the item and is happy with it or a carrier has received the item and confirmed that the item is in the same condition it was photographed in. (Carriers are told to call us prior to collecting an item in the unlikely event that the item differs to the expected condition.)

If freight is involved, all freight fees are to be paid for by the BUYER. iNVISeDGE will help out the buyer with making freight arrangements. Freight is the responsibility of the buyer and (to some extent) iNVISeDGE- NOT the seller/vendor.     
 
Consignment sellers have a choice of 2 payment methods-
 
1. Payment by Direct Transfer into your bank account within 24 – 48 hours after your item has been picked up is easiest and preferred. This gives us time to contact the carrier and check that the item is in the same condition it was photographed in. iNVISeDGE has been operating exclusively online for 22 years. Google “invisedge” to immediately see our extensive online presence and flawless reputation (spanning 22+ years). We have over 1100 feedback reviews on ebay- EVERY review we’ve ever earned on ebay is POSITIVE and virtually ALL are 5-star reviews in EVERY category. Unlike other online reviews, ebay feedback can not be forged- it can only be left by legitimate trading partners. 
 
2. Alternatively iNVISeDGE can pay you by Paypal before your item leaves your home (after the buyer’s payment has cleared and a solid pick-up arrangement has been made). You would need to pay Paypal‘s fees (around 3%) to retrieve your payment if you choose to be paid by Paypal. 
This type of sentiment is a reflection of what society has become. We all have come to expect a constant supply of whatever we want, whenever we want it. When I talk to sellers or people consigning vintage items to us- the ones who are now downsizing and have owned their furniture for 40+ years- they often tell me stories about ordering their furniture in the 1970’s and waiting MANY months for it to be made and delivered. They have described several visits to workshops to check up on the progress of their furniture-order. In a world that’s become about fast cars, fast food and instant gratification at the flick of a switch, it’s hardly surprising this type of sentiment is often expressed at iNVISeDGE. People have come to expect they will walk into a shop and get what they want immediately. We have come to expect food handed out of a drive-thru window within minutes… And God-forbid the poor teenage girl or boy at the window who asks us to park for 5 minutes because there’s a hold up with our order- impatience and anger is always not far away. 
 
If you have that fast-food mentality- if you have a hunger that must be met right now without any consideration for whether the item is good for you, our people or our world, iNVISeDGE will be a source of annoyance to you (because we can’t have everything in stock all of the time). But if you want something that’s special- an item that develops sentimental value the longer you use it, you’ve found the right place. ALL our items have a past-story to tell AND they are not always “on tap”. The saying, “the best things come to those who wait” is not a popular saying for nothing. It’s completely true!
 
Click on our NEWLY LISTED Category regularly- have a look at the first page (our newest listings) regularly and wait for the special item you’re waiting to fall in love with to appear… a design we’ve sold before or something unique might come along that speaks to you the second you see it- an item that feels like it was made just for you. 
 
There’s another saying that comes to mind when I think about what we’re trying to do with iNVISeDGE. Ask and you shall receive. If we don’t put it out there what we want to stock, how can we possibly expect to stock these types of items again? This is the purpose of the SOLD / GALLERY section. It is there so our sellers know what we want to stock. Without these listings there’s very little chance these items will be offered to iNVISeDGE by sellers. If you’re a buyer, use the SOLD / GALLERY section to get a feel for what you’re looking for and what you might have to pay to get it. The purpose of this section for buyers is to give you the opportunity to do your homework BEFORE you buy! You can narrow down your search, know what will work for you and your home, plus get an idea of what you’d have to pay for it. There’s no point salivating at something that’s out of your budget. We put these listings on not to waste your time but to do the exact opposite! Why buy something on impulse that will never work for you or your home? 
 
Our sold listings help our buyers get a feel for what will work for you and what will fall within your budget so you are prepared and ready the second a similar item hits the first page of our NEWLY LISTED Category or is shared on our Instagram page. 
 
Over 99.8% of the items we’ve stocked over the past 20 years or so have held their value. The vast majority of iNVISeDGE items have actually INCREASED in value over the years (and often by thousands of dollars too)! 
 
Why do the best vintage items increase in value over time? Because the best vintage items become something that are tightly held onto by their owners- these “owners” know that once they sell, the chance of getting the item again may never come up again. Over time less and less “special items” hit the market, the demand for these items doesn’t waver though so the value of good vintage items will ALWAYS go up over a decent period of time (never down).
 
It’s impossible for iNVISeDGE to have a constant offering of all the items we want to stock. If you’re buyer, you need to regularly click into our NEWLY LISTED Category or follow us on Instagram … www.instagram.com/invisedge . If you’re a seller, the SOLD / GALLERY section lets you know the items iNVISeDGE wants to be offered.